Terms and Conditions

Sale Policy

All Happy Squad products are final sale for hygiene and safety reasons.
Returns or exchanges are not accepted, except in cases where products arrive damaged or defective.
If your order arrives damaged, you must notify us on the same day the order is delivered by contacting our customer support team. To be eligible for review, the following must be provided:

Order number
Description of the issue
Clear photos of the damaged product and original packaging

Claims submitted after the day of delivery will not be eligible for review.

Shipping & Delivery

All orders are shipped using major courier services. Tracking information will be provided to the email address supplied by the customer at checkout.
Free shipping within Canada on orders over $100 CAD (pre-tax). Shipping fees, if applicable, are calculated at checkout.
Once an order has shipped, delivery timelines are determined by the courier. We are not responsible for delays once the package is in the courier’s possession.

Lost or Stolen Packages

Happy Squad is not responsible for lost or stolen packages.
Once tracking confirms delivery, responsibility for the package transfers to the customer. We do not offer replacements or refunds for packages marked as delivered by the courier.
Customers are encouraged to ensure secure delivery locations and monitor tracking updates.

Incorrect Address & Re-Shipment Policy

Customers are responsible for ensuring that shipping addresses are entered correctly at checkout.
If an order is returned to us or delayed due to an incorrect or incomplete address:

The customer will be responsible for any additional shipping costs
Re-shipment will only occur once additional shipping fees are paid
Original shipping charges are non-refundable

Happy Squad is not responsible for delivery issues resulting from incorrect address information provided by the customer.

Agreement to Terms

By placing an order, the customer acknowledges that they have read, understood, and agreed to these Terms of Sale.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.